Head of Business Operations & Analytics

Job description

Lift Ventures, a remote-first startup studio whose portfolio of businesses has reached over 250 million consumers to date, is looking for an experienced Head of Business Operations (BizOps) and Analytics to join the leadership team of SuperSummary, the fastest-growing and largest business in its studio portfolio.


SuperSummary.com is a subscription-based website offering a library of professionally-written study guides and other educational resources on thousands of books for students, teachers, and readers of all types. Data is at the heart of everything we do - whether it’s our process for analyzing potential titles to publish, our A/B testing methodologies for driving product decisions, or the way we leverage operational KPIs to streamline our processes and support high levels of growth.


Over the past year, we’ve built out a small team of data scientists/analysts (led by our CEO), and are looking to bring on someone to lead that team and standardize our methodologies around goal setting/KPI tracking, performance analysis, strategic decision-making, and cross-functional problem-solving. In this role, you will collaborate closely with our Content, Product, and Marketing/Growth teams as well as spin up and lead new strategic and operational projects in new functions/markets without a current owner. You will work side by side with our CEO and have significant responsibility to both execute on complex/high-level projects and manage/lead a team.

Requirements

Responsibilities

  • Lead our data science/analytics team and help build out the team’s capabilities (hiring new team members, adding structure to our project management and prioritization processes, exploring new tools and workflows, etc.)

  • Identify the biggest bottlenecks for growth across our core teams (Content Production, Product, Marketing/Growth) and provide strategic, analytical, and operational support for those teams

  • Oversee and organize the company’s dashboards and reporting/alerting systems to support each team’s needs

  • Conduct market deep dives combining quantitative and qualitative analyses to help evaluate and prioritize adjacent market opportunities (or potential acquisitions) for SuperSummary

  • Lead and optimize our company-wide strategic planning, goal setting, communication and KPI tracking initiatives

  • Support financial planning, budgeting, and forecasting processes for each team

  • Dive deep into complex operating processes and find ways to streamline/improve them

  • Lead special projects across HR, finance, and operations related to scaling the team/company


Preferred Qualifications

  • 4-8 years of experience in management consulting/finance/data science and/or relevant roles at fast-growing tech companies requiring a blend of analytical, strategic, and operational work (BizOps, Strategy, Chief of Staff etc.)

  • Proven track record of solving ambiguous and complex data problems that drive decision-making

  • Advanced SQL and/or data visualization tools experience (Tableau, Metabase, etc.)

  • Knowledge of financial forecasting and modelling

  • Experience leading small teams and managing multiple, complex work streams

  • Excellent organizational, communication, leadership and people management skills.

  • Exceptional critical thinking and attention to detail


It would be great if you also:

  • Have experience with Python, data crawling, and/or data warehouses

  • Have past exposure to SaaS/subscription model businesses, and/or SEO/paid search as a core customer acquisition strategy

  • Have worked with Product Analytics data (Google Analytics, Amplitude, Mixpanel, etc.)

  • Have experience with leveraging predictive modelling to drive business decisions

  • Have experience with Airtable and/or other no-code tools

  • Are passionate about Education and/or reading/literature


Perks and Benefits

  • Work with a global, distributed team that has been remote-first since 2018 (preferred time zones: Pacific/Mountain time)

  • Competitive salary, benefits, and vacation policy

  • Workspace improvement stipend

  • Professional development and learning stipend